FAQ

How to get free shipping?

If you order goods for at least € 65, we will deliver them free of charge, but only if the addressee is in Slovenia.

What is the delivery charge?

The cost depends on how you pay. Delivery is via Slovenia Post.

Post of Slovenia (delivery to Slovenia)
Postage costs for payment by pre-invoice, credit card and PayPal are 3,80 €.

Postage for redemption shipment (cash on delivery) is € 5.20.

Post of Slovenia (delivery to other EU countries)
Postage costs for payment by pre-invoice, credit card and PayPal are 7,62 €.

Why to register?

By registering, you can order faster and easier. You don't need to re-enter your details for your next purchase. Once you're logged in, you can check the status of your order. Your website settings are saved in your profile.

Forgot your password?

When you register, you will enter the password you used when you logged in to our website. In case you have forgotten your password, you can reset it on the following webpage.
On this page, enter the email address you registered with and click on the "Reset password" button. This will send a message to your email address. In the message you will receive, click on the link and enter/change your password on the website, which you will write down or save.

How can I cancel my order?

You can cancel your order until it has been dispatched. If you are registered, you can do this via the Your Account page or by calling us on 031 614 142 24 06 from 9:00 to 17:00 (weekdays). Alternatively, you can cancel your order via the contact page or by emailing us at info@om-ezoterika.com.

Can I return the goods I ordered?

If you have received damaged products due to transportation or in case of any other complain please contact us on email, phone or on our contact page.